ASWIN SHARMA
We are committed to providing high-quality services and ensuring customer satisfaction. This Return and Refund Policy outlines the conditions under which refunds or returns may be requested for the services we provide.
1. General Policy
As a web development company, most of our services are customized and delivered as digital products, such as website designs, software applications, and online services. Due to the nature of these products, we do not offer traditional returns or refunds. However, we strive to ensure that our clients are satisfied with the final deliverables, and we are committed to working with you to address any concerns or issues.
2. Refunds for Paid Services
Refunds are generally not offered once a project is underway or completed. However, in the following cases, you may be eligible for a partial or full refund:
- Project Cancellation Before Work Begins: If the project has not yet started and you wish to cancel, you may be entitled to a refund of any upfront payments, minus a cancellation fee (if applicable), as specified in the contract.
- Significant Delays: If we are unable to deliver the project on the agreed-upon timeline due to our fault (and not due to delays caused by you, such as delayed content or feedback), you may be entitled to a partial refund for the delay, depending on the nature of the project.
- Unresolved Issues or Deliverables: If you are unsatisfied with the final deliverables due to significant issues that were not addressed during the project and these issues were within our control, we will work with you to resolve the issues or offer a partial refund depending on the circumstances.
3. Refund Process
To request a refund, please follow these steps:
- Submit a Refund Request: Contact us at [Your Contact Information] to explain the reason for the refund request. Be sure to include all relevant project details, including the project name, invoice number, and specific issues you encountered.
- Review and Discussion: We will review your request and, in most cases, schedule a meeting to discuss the issue in more detail. We may offer revisions, adjustments, or alternatives to resolve the matter.
- Resolution: If a refund is deemed appropriate, we will process it in accordance with the terms outlined above. Refunds will be issued through the original payment method.
4. Non-Refundable Services
The following services are non-refundable:
- Web Hosting Services: Payments for hosting, domain registration, or third-party services are non-refundable once the services have been activated.
- Custom Design and Development Work: Once we have started work on custom web design or development projects, those services are non-refundable unless specified otherwise in the contract.
- Completed Projects: Once a project is completed and handed over, and the final payment is made, no refunds will be provided unless there are unresolved issues related to the agreed-upon scope of work.
5. Changes to Services
Once a project has been initiated, any changes in scope, content, or services requested by you may result in additional charges. These changes will be documented and agreed upon before any work begins.
6. Service Disputes
If you are dissatisfied with the quality or outcome of our services, we encourage you to reach out directly to us to discuss your concerns. We value client feedback and will make every effort to resolve any issues in a fair and satisfactory manner. In some cases, we may offer additional services, revisions, or a credit towards future work.
Refund Mode & Durations :
Refund will be processed based on the original payment method, You will receive your refund amount in your original payment method.
Refund Durations: Refund processing time may vary from 2 to 7 working days
UPI Payment Take One Working Or May Be Instant Refund
Card & Netbanking Payment take 2 -7 working days.